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FREQUENTLY ASKED QUESTIONS
Where are you located? Where will your goods be shipped from?
Centralsun's office and warehouse are located in Estonia.
Which countries do you ship to?
We ship worldwide.
What courier companies do you use?
We use DPD and DHL courier companies to send international shipments.
Are your products organic?
The Centralsun e-shop has both organic and non-organic products. Every organic product has a reference to this in the product name as well as in the product description. Organic products are also labeled with the organic label.
Where are your products from?
The products come from different countries around the world. Here are some examples of the countries where our products come from - Ireland, England, America, Sri Lanka, Thailand, China, India, Vietnam, Turkey, Iran, Peru and, of course, Estonia.
Do I have to pay tax when ordering from your online store?
When ordering to a European Union country, the payment is not added. When ordering outside of the European Union, fees may apply and will be determined by your local customs authority. We recommend that you contact your local post office if you are unsure about the fees that are important to you.
How long will it take for my package to be shipped?
Parcels are dispatched on working days within 24 hours after payment is received.
What payment options are available in your online store?
In our e-shop, you can pay by credit card, bank links, Paypal or bank transfer
How do I get a tracking code for my shipment?
If your shipment has been dispatched, you will receive a confirmation email with a tracking code.