Notice of withdrawal and return of goods

Consumers have the right to withdraw from an online purchase within 14 days of receiving the goods, except where a statutory exception applies.

To exercise the right of withdrawal, notify Centralsun within 14 days of receiving the goods by emailing info@centralsun.com.

After giving notice of withdrawal, return the goods without undue delay and no later than 14 days from the date on which the notice was given.

Return costs and refunds

The customer bears the direct cost of returning the goods. This also applies where the original delivery was free of charge.

Centralsun bears the return cost if the goods are defective, were sent incorrectly, or Centralsun has expressly agreed to cover that cost.

When the consumer withdraws, the cost of the original standard delivery is also refunded as required by applicable consumer law. If the customer chose a delivery method that was more expensive than Centralsun’s standard delivery, the additional cost is not refunded. The refund is made within the statutory time limit; Centralsun may withhold it until the goods have been returned or the customer provides evidence that they were sent back.

Condition of goods and exceptions

The customer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. The customer is responsible for any diminished value caused by handling beyond what is necessary for that purpose.

Opening a product does not automatically make it non-returnable. The right of withdrawal does not apply in the cases provided by law, including goods liable to deteriorate or expire rapidly and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Each exception is assessed according to the product and the circumstances.